1. General

The purchase of digital services through Viralstorm is final and non-refundable, in accordance with standard regulations regarding the delivery of digital content not provided on a tangible medium. This means that we cannot grant refunds or exchanges once the purchase has been made and the service delivered.

2. Absence of right of withdrawal

In accordance with current legislation, the right of withdrawal does not apply to digital content.

By making a purchase from Viralstorm the customer acknowledges and accepts these terms, confirming that the delivery of the digital service can begin immediately and that he waives his right of withdrawal.

3. Exceptions

However, if you feel you have been wrongly charged or if you have a specific problem with your order, we invite you to contact us by email. Although we do not guarantee a refund, each request will be studied on a case-by-case basis, as customer satisfaction is of the utmost importance to us.

4. Different scenarios

If you have placed an order and provided wrong information, wrong account, wrong posts, ineligible accounts, private account, videos restricted by platforms such as; terrorism, suicide... (Non-exhaustive list). Finally, in case of delivery that is too long, please refer to our delivery policy . We cannot make a refund. Contact us to find a related solution.

5. How to contact us

If you have any questions or concerns regarding this refund policy or any other matter relating to our services, please email us at viralstorm.shop@gmail.com